Here are answers to some of the most frequently asked questions. We’re available anytime to help you better understand how clearCi can help your business make better decisions. Please feel free to contact us anytime for more details.
How does clearCi work?
clearCi uses a sophisticated set of web crawlers, search engines and other technologies to easily add any almost webpage on the internet and keep abreast of changes therein. Users can create searches on a single site, or group of sites, and then filter and analyze that information. clearCi can also generate reports on any frequency to keep multiple users up to speed with the changing data, as well as export to other common software programs for further analysis.
Why do I need Competitive Intelligence software?
Every business is faced with the task of making decisions. In order to make the best decisions, you need the right information at the right time. clearCi’s SaaS Competitive Intelligence solution helps you gather, analyze and act on the information about your market. Read more details about Ci software here.
Is clearCi customizable to my needs?
Absolutely! We pride ourselves on the fact that the clearCi SaaS Competitive Intelligence solution is not “one size fits all” even for users within the same company. Every decision maker needs different information and our robust system can support those needs, from the smallest businesses to our Fortune 100 clients. Your Ci Consultant will make sure the solution meets your needs specifically.
Do I have to pay for training once I become a client?
No. Your Ci Specialist will help you get up to speed on the software both during your trial and after you decide to join our client roster. You’ll have access anytime by direct phone or email to that same Ci Specialist for the duration of your subscription. We pride ourselves on our client support and look forward to serving you!
How can I get started?
Simple. We offer a free trial where our Ci Specialist will walk you through setting up the account profile, and help you find the information you need to monitor based on your business’ needs. Contact a local office or fill out our Request a Free Trial and someone will get back to you asap.
How many sites does clearCi cover?
While none of our clients have the need to monitor everything, clearCi can monitor virtually any page on the internet. Let us know what you’re interested in and we’ll show you during a live demo!
Is CI software a new service?
Yes and no. Businesses have been using Competitive Intelligence for years, even if they never called it by its formal name. With the evolution of the internet information has become more readily available but at the same time overwhelming. clearCi’s Competitive Intelligence software available via SaaS helps our clients search and filter for important information.
How is my data kept secure?
What are the System Requirements?
clearCi currently works on any computer or mobile device with an internet browser. For certain advanced functionality, we recommend using Internet Explorer 7 or newer on Microsoft Windows with the .Net framework 3.5 or newer installed. We are constantly improving our SaaS architecture and technology. If you have any questions, give us a call or send us an email to find out how we can make the software work for you.
What audit trail/ trace does the tracking leave on the sites visited?
Monitoring of sites leaves the same trail/ trace that visiting a website from a personal browser would do, only that the personal browser is our server. The end IP and user-agent which crawls the content after initial setup points back to clearCi’s server instances at AWS and will never have a direct connection to our individual clients. If our client clicks on items contain in email reports or results to view the original content at its source, there will potentially be an audit trail/ trace back to the client’s computer.
Having Trouble Logging in or need Support?
Please contact support at by sending us an email or give us a call to your closest office.